Updating my review on a new one since it wouldn’t let me update my old one Mary contacted me and was patient, explained how it worked which gave me a better perspective on how to proceed going forward. We pulled a few notable customer reviews below: The company’s policies also seemed to cover more than other home warranty companies. BBB also follows up on whether or not the business responded appropriately to the complaints.Īs part of our research process, we read more than 1,000 BBB reviews and nearly 2,000 Trustpilot reviews, which noted that the company’s customer service team was knowledgeable and personable. While customer reviews are not factored into the company’s BBB rating, formal complaints are considered relative to the size of the business. However, because your pricing and plan options will vary depending on the size of your home, location, and add-on elections, we recommend requesting a personalized quote before making your final decision.Ĭinch Home Services is accredited by the Better Business Bureau (BBB), and, as of June 2022, it held a B rating. The higher service call fees will result in lower monthly fees.Īccording to our quote for a 5,000-square-foot, single-family home in San Jose, California, you can expect to pay between $28 and $58 per month for a base plan. You’ll pay this fee to your technician when you place a service request. During the quote process, you can select a $100, $125, or $150 service call fee. Cinch also offers a Premier Upgrade Package, which provides up to $2,000 of coverage per year (two claims of up to $1,000) when there are charges that are not normally covered under a home protection plan, such as permits, code upgrades, removal and disposal costs.Ĭinch offers a flexible service call fee model with three options. Optional Add-OnsĬinch Home Services offers six add-on options, including coverage for your septic tank /pumping, well pump, pool, pool with spa, and spa. The Complete Plan includes all the covered items of the two earlier plans, plus a homeowners insurance deductible reimbursement of up to $500. These covered items are air conditioning including ductwork, attic fans, ceiling fans, central vacuums, doorbells, electrical system, garage door openers, garbage disposals, heating system including ductwork, instant hot/cold water dispensers, plumbing system, smoke detectors, sump pumps, toilets, water heaters, and whirlpool tubs. The Built-In Systems Plan covers 16 home systems. These covered items are clothes washers, clothes dryers, cooktops, dishwashers, food centers (built-in), freestanding ice makers, microwaves (built-in), ranges, range exhaust hoods, refrigerators, trash compactors (built-in), and wall ovens. The Appliances Plan covers 12 essential home appliances. Cinch’s sample contract stipulates a $10,000 coverage cap for all covered items, which means all claims will be subtracted from this total amount. All three plans have a 180-day workmanship guarantee, which is significantly longer than many competitors.Īll plans also include a $50 Green Reward (redeemable toward hundreds of energy-efficiency products such as LED bulbs) and a $25 credit toward your air conditioner or water filter. Cinch Home Services offers three home warranty plan options: the Appliances Plan, the Built-in Systems Plan, and the Complete Home Plan.
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